Privacy Policy

1. Introduction

Connect BPO Sri Lanka ("we," "our," or "us") operates as a premier Business Process Outsourcing partner. We are committed to protecting the privacy and security of the personal data of our website visitors, clients, and partners. This Privacy Policy details how we collect, process, share, and protect your information when you visit our website or engage our services.

2. Information We Collect

We may collect different types of personal data depending on how you interact with us:

• Identity Data: Full name, company name, and job title.
• Contact Data: Email address, phone number, and mailing address.
• Technical Data: IP address, browser type, geographical location, operating system, and page navigation metrics.
• Inquiry Data: Information you voluntarily share with us via our contact forms or message portals.

3. How We Use Your Information

We process your information in compliance with global standards (such as GDPR and local privacy laws) for the following purposes:

• To establish connection, respond to your business inquiries, and provide customized service quotes.
• To manage, deliver, and optimize the performance of our website and services.
• To fulfill regulatory, legal, and operational compliance requirements backed by our parent institution, the Kanrich Group.
• To secure our infrastructure and prevent unauthorized access or potential cyber threats.

4. Data Protection & Security

We have integrated sophisticated security protocols (including data encryption, role-based access, and secure network environments) to prevent personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized manner. Access to confidential client databases is strictly confined to designated team members who are subject to binding non-disclosure obligations.

5. Your Rights

Under applicable laws, you hold several rights regarding your personal data:

• The right to request access to and receive copies of your stored personal data.
• The right to demand rectification of incomplete or inaccurate data.
• The right to request erasure ("the right to be forgotten") under certain circumstances.
• The right to withdraw your consent to data processing at any time.