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Sector-Specific Icon Outsourcing forIcon Businesses That
Operate at Scale.

Each industry has its own compliance environment, data requirements, and operational cadence. Connect BPO adapts our service model to match, providing outsourcing that understands the context of your business, not just the tasks you need done.

Industries

Industries We Serve

Structured outsourcing services configured to the specific operational and compliance requirements of each sector we serve.

Technology & SaaS

Technology & SaaS
SupportSupportDevelopmentDevelopmentAnalyticsAnalytics

We support technology and SaaS businesses with customer support operations, IT helpdesk, application monitoring, and back-office administration, allowing technical and product teams to focus on building and improving their platforms.

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Finance & Banking

Finance & Banking
DataDataComplianceComplianceReportingReporting

We provide data processing, compliance administration, customer support, and back-office financial operations for financial services and FinTech businesses, backed by the governance standards of the Kanrich Group, a regulated Sri Lankan financial institution.

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E-Commerce

E-Commerce
OrdersOrdersReturnsReturnsBack OfficeBack Office

We support e-commerce businesses with order processing, customer support, returns and refund handling, and back-office operations, so online stores can scale their volumes without proportionally scaling internal headcount.

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Education & EdTech

Education & EdTech
EnrolmentEnrolmentSupportSupportContentContent

We support educational institutions and EdTech companies with student enquiry management, enrolment processing, content administration, and billing support, so educators and product teams can focus on learning outcomes rather than back-office operations.

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Why Choose Us

Why Choose Connect BPO

A structured, dependable outsourcing partner backed by a financially stable and diversified corporate group.

Institutional Backing

Institutional Backing

Member of Kanrich Group, Sri Lankan corporate group with a strong legacy

Secure Infrastructure

Secure Infrastructure

Technology operations supported by Cloud99X, delivering managed security, monitoring, and reliable uptime.

Transparent Pricing

Transparent Pricing

Defined SLAs, fixed-scope pricing, and no hidden costs. You know exactly what you are paying and what you receive.

Dedicated Teams

Dedicated Teams

Each client is assigned a dedicated team, not shared or pooled resources.

GDPR-Aligned Operations

GDPR-Aligned Operations

Our processes align with GDPR requirements and international data protection standards.

Long-Term Partnership Focus

Long-Term Partnership Focus

We build partnerships designed to last, not transactional engagements measured in months.

FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner who understands your sector?

Connect BPO provides structured outsourcing services configured to the compliance, data, and operational requirements of your industry. Reach out to discuss your specific requirements — no obligation.