QA and Testing That Integrates Directly Into Your CI/CD Pipeline.

QA in your sprint, automation in your pipeline, defects in your Jira. We provide manual and automated testing services that run inside your development workflow — writing test cases in TestRail, automating regression suites in Selenium or Cypress, and executing performance tests in k6 or JMeter. Our QA engineers participate in sprint ceremonies, review acceptance criteria before development starts, and report defects directly in your Jira project. Defects caught before development starts cost a fraction of those caught in UAT.

Business Operations

Technical Stack & Capabilities

Test cases are managed in TestRail, Zephyr Scale, qTest, or Xray, with UI automation built in Selenium WebDriver, Cypress, Playwright, or TestCafe and mobile testing handled through Appium, Espresso, XCUITest, or Detox.

API testing runs through Postman, REST Assured, SoapUI, or Karate, and performance and load testing is conducted in Apache JMeter, Gatling, k6, or Locust.

Cross-browser and device coverage is achieved via BrowserStack, Sauce Labs, or LambdaTest, with all automation integrated into GitHub Actions, GitLab CI, Jenkins, or CircleCI and bugs tracked in Jira, Linear, GitHub Issues, or Azure DevOps. We work to an Agile, shift-left methodology — reviewing requirements and writing test cases before development starts, not after.

What We Cover

Manual Functional & Exploratory Testing

Our QA engineers execute structured test cases in TestRail or Zephyr and conduct exploratory sessions focused on edge cases and usability issues beyond scripted coverage. Every defect is logged in Jira with detailed reproduction steps, environment details, screenshots, and severity classification.

Test Automation & Framework Build

We build and maintain Selenium, Cypress, or Playwright automation suites for your regression and smoke test coverage — integrated into your CI/CD pipeline so tests run on every PR or deployment. Automation code is version-controlled in your repository, fully documented, and maintained as part of the engagement.

API & Integration Testing

We test REST and GraphQL APIs using Postman collections and REST Assured — covering happy paths, error responses, authentication flows, and edge cases. Integration testing validates end-to-end data flows across connected services and third-party APIs.

Performance & Load Testing

We design and execute load tests in JMeter or k6 — establishing performance baselines, running volume and stress scenarios, and producing reports with throughput, latency percentiles, and identified bottlenecks. Performance testing is planned in advance of every major release.

Why The Connect BPO

QA in the Sprint, Not at the End

Our engineers join sprint planning, review user stories against acceptance criteria, and flag testability issues before a line of code is written. Defects caught before development starts cost a fraction of those caught in UAT.

Automation You Can Own and Extend

All automation code is written to your coding standards, reviewed by your developers, committed to your repository, and documented. When the engagement ends, your team inherits a working automation suite — not a black box.

Full Coverage Across the Device and Browser Matrix

BrowserStack or Sauce Labs is configured to run your automation suite across your target browser-OS combinations and device types. You get evidence-based cross-platform coverage, not manual spot-checks.

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How We Deliver Seamless BPO Support

A structured approach designed to deliver reliable support, minimize downtime, and keep your business running smoothly.

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Step One

Assess Systems

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OUR SERVICES

Other services

Data, Analytics & Emerging Technologies

Data, Analytics & Emerging Technologies

Actionable insights and modern technology solutions for informed decisions.

Application Support & Maintenance

Application Support & Maintenance

Proactive monitoring and maintenance to ensure software peak performance.

DevOps & Cloud Services

DevOps & Cloud Services

Streamlined development and scalable cloud infrastructure for agility.

OUR PROCESS

How we work

Hear from our clients about how our BPO solutions have streamlined their operations and boosted efficiency.

01
Background

Assess

We review your current operations, volumes, pain points, and service level expectations.

REQUIREMENTS
WORKFLOWS
VOLUMES
Assess
02
Design
03
Onboard
04
Optimise
FAQs

Have questions ?

Answers to the questions we hear most often from businesses evaluating Connect BPO.

Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to streamline
your operations?

Connect BPO provides reliable, efficient, and scalable solutions to streamline your operations and help your business grow.