Back OfficeOperations Delivered With RPA Automation and Enterprise Platform Expertise

Back office operations automated where possible, managed where not.We run data entry, document processing, compliance administration, and reporting operations using your existing platforms — and where volume justifies it, we deploy RPA automation in UiPath or Power Automate to eliminate manual effort on repetitive tasks. The result is faster processing, lower error rates, and an auditable trail for every completed item. High-volume rule-based tasks go to the bot; complex judgement-based tasks go to our team.

Business Operations

Technical Stack & Capabilities

Day-to-day operations run across Microsoft 365 — Excel, Word, Outlook, SharePoint, and Teams — and Google Workspace.

For automation, we deploy UiPath, Automation Anywhere, Microsoft Power Automate, or Blue Prism; for document processing and OCR, ABBYY FineReader, Microsoft Azure Form Recogniser, and Adobe Acrobat Pro; and for digital signatures, DocuSign, Adobe Sign, or HelloSign.

ERP and finance systems covered include SAP, Oracle, NetSuite, and Microsoft Dynamics 365, alongside CRM platforms Salesforce, HubSpot, Zoho CRM, and Dynamics 365 Sales, with reporting delivered in Power BI, advanced Excel, or Google Sheets. Before every engagement we run a process audit to identify RPA-automation candidates — high-volume, rule-based tasks go to the bot first; complex judgement-based tasks go to our team.

What We Cover

Data Entry, Validation & Migration

We process high-volume data entry and validation tasks into your ERP, CRM, or custom database — with dual-entry verification and error rate tracking from day one. Data migration projects include source-to-target mapping, cleansing, and a reconciliation report against source counts.

Document Processing & Management

We process, index, and file incoming documents — invoices, contracts, compliance forms, and correspondence — using OCR tools (ABBYY, Azure Form Recogniser) to extract structured data and route documents to the correct workflow automatically.

RPA Implementation & Managed Automation

For high-volume, rule-based processes, we design and deploy RPA bots in UiPath or Power Automate to handle the task automatically — reducing processing time and human error. Bots are monitored with exception handling and alert routing; your team sees a dashboard, not a black box.

Compliance Administration & Reporting

We handle the administrative burden of compliance processes — KYC/AML document collection, regulatory reporting preparation, audit trail maintenance, and policy document version control — within your existing compliance platform and filing structure.

Why The Connect BPO

Automation-First Process Design

Before we staff a manual team, we assess which elements of the process can be automated. Where UiPath or Power Automate can handle the volume, we implement automation and staff human oversight — not a manual workforce doing what a bot could do.

Audit Trail on Every Item

Every processed document, data entry batch, and completed task is timestamped, assigned to a named operator, and logged with input and output states. Your compliance and audit teams have a complete, queryable trail.

Scales With Your Volume Peaks

Back office workloads are rarely flat. Our staffing model scales to absorb month-end processing peaks, project-driven surges, and seasonal volume — without you carrying the overhead in quiet periods.

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How We Deliver Seamless BPO Support

A structured approach designed to deliver reliable support, minimize downtime, and keep your business running smoothly.

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Step One

Assess Systems

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OUR SERVICES

Other services

Data, Analytics & Emerging Technologies

Data, Analytics & Emerging Technologies

Actionable insights and modern technology solutions for informed decisions.

Application Support & Maintenance

Application Support & Maintenance

Proactive monitoring and maintenance to ensure software peak performance.

DevOps & Cloud Services

DevOps & Cloud Services

Streamlined development and scalable cloud infrastructure for agility.

OUR PROCESS

How we work

Hear from our clients about how our BPO solutions have streamlined their operations and boosted efficiency.

01
Background

Assess

We review your current operations, volumes, pain points, and service level expectations.

REQUIREMENTS
WORKFLOWS
VOLUMES
Assess
02
Design
03
Onboard
04
Optimise
FAQs

Have questions ?

Answers to the questions we hear most often from businesses evaluating Connect BPO.

Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to streamline
your operations?

Connect BPO provides reliable, efficient, and scalable solutions to streamline your operations and help your business grow.