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Managed Global Outsourcing Across Every Global Function of Your Business

Connect BPO provides structured BPO and IT outsourcing services — each backed by defined processes,
Cloud99X technology infrastructure, and governance aligned with Kanrich Group standards.

OUR SERVICES

What we do

Reliable BPO services designed to simplify operations, improve efficiency, and support business growth.

For Commercial Partners

For Commercial Partners

Essential back-office support for smooth daily operations.

For International Organizations

For International Organizations

Essential back-office support for smooth daily operations.

For the Government

For the Government

Essential back-office support for smooth daily operations.

Why Choose Us

Why Choose Connect BPO

A structured, dependable outsourcing partner backed by a financially stable and diversified corporate group.

Institutional Backing

Institutional Backing

Member of Kanrich Group, Sri Lankan corporate group with a strong legacy

Secure Infrastructure

Secure Infrastructure

Technology operations supported by Cloud99X, delivering managed security, monitoring, and reliable uptime.

Transparent Pricing

Transparent Pricing

Defined SLAs, fixed-scope pricing, and no hidden costs. You know exactly what you are paying and what you receive.

Dedicated Teams

Dedicated Teams

Each client is assigned a dedicated team, not shared or pooled resources.

GDPR-Aligned Operations

GDPR-Aligned Operations

Our processes align with GDPR requirements and international data protection standards.

Long-Term Partnership Focus

Long-Term Partnership Focus

We build partnerships designed to last, not transactional engagements measured in months.

OUR PROCESS

How We Work

A structured engagement model from first conversation to live operations.

01
Background

Assess

We review your current operations, volumes, pain points, and service level expectations.

REQUIREMENTS
WORKFLOWS
VOLUMES
Assess
02
Design
03
Onboard
04
Optimise
FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner you can rely on?

Connect BPO brings structured outsourcing expertise, proven technology infrastructure, and the institutional backing of the Kanrich Group. Reach out to discuss your requirements, no obligation.