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Member of Kanrich Group

Structured Global Outsourcing. Dependable Operations. GlobalCorporate Global Backing.

Connect BPO delivers scalable outsourcing and IT services backed by the financial stability and institutional credibility of the Kanrich Group.

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Welcome

Trusted for reliable BPO solutions.

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EFFICIENCY
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SUCCESS
RELIABILITY

100%

Projects Delivery Guarantee

Guaranteed project completion with 100% satisfaction.

Reliable BPO services designed to streamline operations and support growth.

Trusted for reliable
BPO solutions.

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ABOUT US
(Who We Are)

Connect BPO is a structured outsourcing company, member of Kanrich Group. We handle the operational complexity so your team can focus on growth, with defined processes, transparent pricing, and institutional accountability behind every engagement.

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ReliabilityReliability
AccountabilityAccountability
SecuritySecurity
TransparencyTransparency
PrecisionPrecision
Longterm PartnershipLongterm Partnership
Our Services

What We Do

Managed outsourcing across every function of your business, backed by technology infrastructure from Cloud99X and governed to Kanrich Group standards.

Application Support & Maintenance

End-to-end application lifecycle management — from bug fixes and patches to performance tuning and version upgrades.

BUG FIXES
PATCH MANAGEMENT
PERFORMANCE TUNING
VERSION UPGRADES
Human Resources

Human Resources

Recruitment processing, onboarding administration, employee records, and HR compliance support.

IT Support

IT Support & Infrastructure

Managed IT helpdesk, systems monitoring, and cybersecurity services, powered by Cloud99X.

Available Online

Quality Assurance & Testing

Comprehensive QA services covering manual, automated, and regression testing to ensure flawless software delivery.

MANUAL TESTING
AUTOMATION
REGRESSION QA
BUG REPORTING
Finance & Accounting
Agent
Agent

Finance & Accounting

Bookkeeping, payroll, accounts payable/receivable, and financial reporting support.

BOOKKEEPING
PAYROLL
COMPLIANCE
FINANCIAL REPORTING
Governance
Security
Reliability
Precision
Industries

Industries We Serve

We serve businesses across technology, finance, healthcare, ecommerce, professional services, and logistics, adapting our service frameworks to fit the compliance and operational requirements of each sector.

Technology & SaaS
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Finance and banking
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E-Commerce
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Education & EdTech
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Professional Services & Legal
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We serve businesses across technology, finance, healthcare, ecommerce, professional services, and logistics, adapting our service frameworks to fit the compliance and operational requirements of each sector.

OperationsOperationsComplianceComplianceReportingReporting
Why Choose Us

Why Choose Connect BPO

A structured, dependable outsourcing partner backed by a financially stable and diversified corporate group.

Institutional Backing

Institutional Backing

Member of Kanrich Group, Sri Lankan corporate group with a strong legacy

Secure Infrastructure

Secure Infrastructure

Technology operations supported by Cloud99X, delivering managed security, monitoring, and reliable uptime.

Transparent Pricing

Transparent Pricing

Defined SLAs, fixed-scope pricing, and no hidden costs. You know exactly what you are paying and what you receive.

Dedicated Teams

Dedicated Teams

Each client is assigned a dedicated team, not shared or pooled resources.

GDPR-Aligned Operations

GDPR-Aligned Operations

Our processes align with GDPR requirements and international data protection standards.

Long-Term Partnership Focus

Long-Term Partnership Focus

We build partnerships designed to last, not transactional engagements measured in months.

Our Group

One holding.
Many strengths.

The Connect BPO is part of a growing family, each company leading in their own space, united by one vision.

Kanrich Group

PARENT

KANRICH GROUP

  • Cloud99X
  • Co Spaces
  • The Connect BPO
Cloud99X
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DIGITAL & TECHNOLOGY

Cloud99X

Your partner in scalable and innovative digital technology solutions.

Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

ABOUT

Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

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Development

Development

Full-stack web, mobile and custom software built to scale

Cloud & IT

Cloud & IT

Full-stack web, mobile and custom software built to scale

Decorative Rings

120+

Satisfied Clients

Trusted for reliable IT solutions.

Cloud99X
OUR GROUP

Backed by the Kanrich Group of Companies

Connect BPO is a member of the Kanrich Group, a diversified Sri Lankan corporate group encompassing financial services (Kanrich Limited), enterprise technology (Cloud99X), professional workspace solutions (CoSpaces), and healthcare services (Medi Connect). Our clients benefit from the financial governance, technology infrastructure, and institutional credibility of a group with over five decades of operating history.

Kanrich Limited

Parent company

Cloud99X

Technology & infrastructure partner

CoSpaces

Workspace solutions partner

Medi Connect

Healthcare partner

TechConnect

Technology solutions partner

FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner you can rely on?

Connect BPO brings structured outsourcing expertise, proven technology infrastructure, and the institutional backing of the Kanrich Group. Reach out to discuss your requirements, no obligation.