Data Engineering, Analytics, and Applied AI Built on Your Data Stack.

From raw data to production AI, built on your existing stack. We build and operate data pipelines, analytics dashboards, and applied AI solutions on top of the platforms your data team already uses — whether that is Snowflake, BigQuery, Power BI, or a custom stack. Our data engineers, analysts, and ML practitioners work to production standards: version-controlled pipelines, documented models, and observable, maintainable code that your team inherits and can extend.

Business Operations

Technical Stack & Capabilities

We build analytics and reporting layers in Power BI, Tableau, Google Looker, and Metabase, on top of data warehouses including Snowflake, BigQuery, Amazon Redshift, and Databricks.

Data transformation runs through dbt and Apache Spark, orchestrated with Apache Airflow, Prefect, or Dagster, with ingestion handled by Fivetran, Airbyte, Stitch, or custom Python pipelines using pandas, NumPy, scikit-learn, and PySpark. For machine learning we work with TensorFlow, PyTorch, Hugging Face Transformers, and scikit-learn, and build LLM-powered features using the OpenAI API, Anthropic API, LangChain, LlamaIndex, and RAG pipelines.

All data work follows engineering standards: Git version control, CI/CD for dbt models and pipelines, and data quality testing with dbt tests or Great Expectations.

What We Cover

Data Pipeline Engineering

We design, build, and maintain ELT pipelines from your source systems to your data warehouse — using Fivetran or Airbyte for off-the-shelf connectors and custom Python where needed. Every pipeline is monitored with alerting configured for schema changes, load failures, and data quality violations.

Analytics & Dashboard Development

We build dashboards and self-serve reporting layers in Power BI, Tableau, or Looker — with a semantic layer so business users get consistent, governed numbers rather than ad hoc SQL. Dashboards are documented, version-controlled, and handed over with owner training.

Machine Learning & Predictive Modelling

We develop, train, and deploy ML models for forecasting, classification, and anomaly detection — starting from a defined business problem, not a technique. Models are versioned with MLflow or DVC, deployed as APIs or scheduled batch jobs, and monitored for drift.

Applied AI & LLM Integration

We build production AI features using the OpenAI, Anthropic, or open-source model APIs — including RAG pipelines over your internal documents, AI-powered search, and workflow automation with LLM reasoning. All implementations include cost controls, observability, and fallback logic.

Why The Connect BPO

Data Work to Engineering Standards

Our pipelines are version-controlled, tested, and peer-reviewed like application code. You inherit a maintainable, documented codebase — not a tangle of scheduled notebooks and manual exports.

Stack-Agnostic, Not Platform-Locked

We build on your existing data stack rather than prescribing one. If you are migrating from Redshift to Snowflake, or evaluating dbt for the first time, we can advise and implement — but we start from where you are.

From Insight to Production AI

We cover the full journey: raw data to governed warehouse to business dashboard to production ML feature. You do not need separate analytics and engineering teams — we span both.

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How We Deliver Seamless BPO Support

A structured approach designed to deliver reliable support, minimize downtime, and keep your business running smoothly.

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Step One

Assess Systems

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OUR SERVICES

Other services

Data, Analytics & Emerging Technologies

Data, Analytics & Emerging Technologies

Actionable insights and modern technology solutions for informed decisions.

Application Support & Maintenance

Application Support & Maintenance

Proactive monitoring and maintenance to ensure software peak performance.

DevOps & Cloud Services

DevOps & Cloud Services

Streamlined development and scalable cloud infrastructure for agility.

OUR PROCESS

How we work

Hear from our clients about how our BPO solutions have streamlined their operations and boosted efficiency.

01
Background

Assess

We review your current operations, volumes, pain points, and service level expectations.

REQUIREMENTS
WORKFLOWS
VOLUMES
Assess
02
Design
03
Onboard
04
Optimise
FAQs

Have questions ?

Answers to the questions we hear most often from businesses evaluating Connect BPO.

Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to streamline
your operations?

Connect BPO provides reliable, efficient, and scalable solutions to streamline your operations and help your business grow.