Built on Corporate Heritage Operated to Professional Standards.

We simplify operations and deliver reliable BPO solutions,
empowering businesses to grow with clarity, precision,
and purpose.

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Connect BPO handles the operational complexity so your team can focus on what matters. We combine structured process management, technology infrastructure from Cloud99X, and the governance standards of the Kanrich Group.

Reliability

Accountability

Security

Transparency

Precision

Longterm Partnership

What Drives The

Connect BPO

Mission

To deliver dependable, professionally managed outsourcing services that allow our clients to operate with greater efficiency, confidence, and focus on their core business, backed by the institutional stability of the Kanrich Group.

Values

We value accountability, operational discipline, integrity in pricing, and long-term orientation. We are a corporate operation, not a startup. Our commitments are made in writing and met in practice.

Vision

To be the most dependable outsourcing partner available to international businesses seeking a Sri Lanka-based operation, one that combines institutional credibility, technology capability, and a genuine long-term commitment to client success.

Why Choose Us

Why Choose Connect BPO

A structured, dependable outsourcing partner backed by a financially stable and diversified corporate group.

Institutional Backing

Member of Kanrich Group, Sri Lankan corporate group with a strong legacy

Secure Infrastructure

Technology operations supported by Cloud99X, delivering managed security, monitoring, and reliable uptime.

Transparent Pricing

Defined SLAs, fixed-scope pricing, and no hidden costs. You know exactly what you are paying and what you receive.

Dedicated Teams

Each client is assigned a dedicated team, not shared or pooled resources.

GDPR-Aligned Operations

Our processes align with GDPR requirements and international data protection standards.

Long-Term Partnership Focus

We build partnerships designed to last, not transactional engagements measured in months.

OUR PROCESS

How We Work

A structured engagement model from first conversation to live operations.

Assess

We review your current operations, volumes, pain points, and service level expectations.

REQUIREMENTS

WORKFLOWS

VOLUMES

Design

Onboard

Optimise

Our Group

One holding.
Many strengths.

The Connect BPO is part of a growing family, each company leading in their own space, united by one vision.

PARENT

KANRICH GROUP

Cloud99X
Co Spaces
The Connect BPO

DIGITAL & TECHNOLOGY

Cloud99X

Your partner in scalable and innovative digital technology solutions.

Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

ABOUT

Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

WEB DEVCLOUD SERVICESMOBILE DEVIT CONSULTING

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Development

Full-stack web, mobile and custom software built to scale

Cloud & IT

Full-stack web, mobile and custom software built to scale

120+

Satisfied Clients

Trusted for reliable IT solutions.

FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

Contact us for more info

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.

We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.

We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.

Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).

Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.

Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.

We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.

We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.

Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).

Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner you can rely on?

Connect BPO brings structured outsourcing expertise, proven technology infrastructure, and the institutional backing of the Kanrich Group. Reach out to discuss your requirements, no obligation.

Built on Corporate Heritage Operated to Professional Standards.

Connect BPO handles the operational complexity so your team can focus on what matters. We combine structured process management, technology infrastructure from Cloud99X, and the governance standards of the Kanrich Group.

What Drives The

Connect BPO