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Global SupportSupport for International OperationsOrganizations

Specialized BPO solutions for international organizations, ensuring seamless cross-border operations and global compliance across multiple jurisdictions.

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The Global Trust Gap

International organizations face unique challenges when outsourcing. Coordination across time zones, cultural alignment, and strict international compliance are often source of anxiety.

Traditional models fail to bridge this gap effectively. The Connect offers a radical solution tailored for global entities.

We call it the 'Soft Landing' – an immersion experience that brings your global leadership to our Sri Lankan operations.

The Soft Landing Program

The Soft Landing is a week-long immersion designed to transform your perception of outsourcing. You can experience it at our Colombo office or, for a deeper immersion, at the Highland Hub in Kandy.

Meet Your Team

You spend time with the developers who will work on your project. Not in formal meetings, but in real work environments. You see how they think. You understand their technical depth. You build personal relationships that will form the foundation of your partnership.

Witness Our Infrastructure

You experience our professional office environment and understand our technical capabilities. You see our security measures, our redundancy systems, and our backup power sources. You understand that we are not just talking about reliability; we are building it.

Participate in Knowledge Sharing

You participate in workshops or team activities that give you insight into our culture and working style. You see how we approach problems. You understand our values.

Experience Our Community

You have the opportunity to attend one of our community meetups and see the broader Sri Lankan tech ecosystem. You understand the talent pool, the professional standards, and the opportunities available in Sri Lanka.

Cost

The Soft Landing is priced transparently. All costs are included. There are no hidden fees. You see exactly where your investment goes.

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At The Connect BPO, we foster a culture of growth, collaboration, and shared success.

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Why Choose Us

Why Choose Connect BPO

A structured, dependable outsourcing partner backed by a financially stable and diversified corporate group.

Institutional Backing

Institutional Backing

Member of Kanrich Group, Sri Lankan corporate group with a strong legacy

Secure Infrastructure

Secure Infrastructure

Technology operations supported by Cloud99X, delivering managed security, monitoring, and reliable uptime.

Transparent Pricing

Transparent Pricing

Defined SLAs, fixed-scope pricing, and no hidden costs. You know exactly what you are paying and what you receive.

Dedicated Teams

Dedicated Teams

Each client is assigned a dedicated team, not shared or pooled resources.

GDPR-Aligned Operations

GDPR-Aligned Operations

Our processes align with GDPR requirements and international data protection standards.

Long-Term Partnership Focus

Long-Term Partnership Focus

We build partnerships designed to last, not transactional engagements measured in months.

Our Group

One holding.
Many strengths.

The Connect BPO is part of a growing family, each company leading in their own space, united by one vision.

Kanrich Group

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KANRICH GROUP

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Cloud99X
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DIGITAL & TECHNOLOGY

Cloud99X

Your partner in scalable and innovative digital technology solutions.

Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

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Cloud99X offers world-class technology transformation services that allow you to focus on your core growth while we handle the rest.

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Development

Development

Full-stack web, mobile and custom software built to scale

Cloud & IT

Cloud & IT

Full-stack web, mobile and custom software built to scale

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120+

Satisfied Clients

Trusted for reliable IT solutions.

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FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner you can rely on?

Connect BPO brings structured outsourcing expertise, proven technology infrastructure, and the institutional backing of the Kanrich Group. Reach out to discuss your requirements, no obligation.