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Professional Global Customer support
for Global Every Channel

Customer support directly affects retention, reputation, and revenue. Connect BPO provides structured, dedicated support operations across voice, live chat, and email — so your customers are handled professionally and your internal team can focus on growth

Business Operations

Why Outsource Customer Support?

Dedicated support that represents your brand, handles volume, and reduces churn.

Outsourcing customer support removes the overhead of hiring, training and managing in-house agents — while maintaining consistent quality.

Connect BPO assigns a dedicated team to your account, trained on your products, processes, and brand tone — and managed to agreed service levels.

How We Structure Your Support Operation

Dedicated Teams

Your support team is assigned exclusively to your account — trained on your brand, products, escalation protocols, and communication standards.

Multi-Channel Coverage

Support is delivered across voice (inbound and outbound), live chat, and email. Channel scope is agreed at onboarding and can be adjusted as your needs change.

Defined Service Levels

Every engagement operates under documented SLAs — response time, first-contact resolution rate, escalation handling, and reporting frequency. Reviewed and adjusted regularly.

Quality Monitoring & Reporting

We conduct ongoing quality monitoring, interaction sampling, and satisfaction tracking. Regular performance reports are delivered against agreed metrics.

Why Choose Connect BPO for Customer Support

Dedicated-Team Model

Unlike pooled BPO models, we assign a fixed team to your account. You know who is handling your customers — and so do they.

Structured Reporting

You receive regular reports covering volume, response times, resolution rates, and satisfaction scores — with clear data to inform decisions.

Backed by the Kanrich Group

Connect BPO is part of the Kanrich Group — a regulated Sri Lankan corporate group since 1971. Institutional stability, governance standards, and long-term commitment to every client engagement.

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How We Deliver

A structured approach to building, running, and continuously improving your customer support operation.

Dedicated. Accountable. Consistent.

EFFICIENCY
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RELIABILITY
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Step One

Understand Requirements

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Step Two

Design Team & Workflow

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Step Three

Go Live with Agreed SLAs

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Step Four

Review, Optimise & Report

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OUR SERVICES

Other services

Data, Analytics & Emerging Technologies

Data, Analytics & Emerging Technologies

Actionable insights and modern technology solutions for informed decisions.

Application Support & Maintenance

Application Support & Maintenance

Proactive monitoring and maintenance to ensure software peak performance.

DevOps & Cloud Services

DevOps & Cloud Services

Streamlined development and scalable cloud infrastructure for agility.

FAQs

Common Questions

Answers to the questions we hear most often from businesses evaluating Connect BPO.

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Connect BPO is backed by the Kanrich Group. This institutional backing means our clients work with a partner that has documented governance, financial stability, and long-term commitment. We operate on a dedicated-team model with defined SLAs, transparent pricing, and a named account manager for every engagement.
We work with clients across the UK, Europe, Australia, the Middle East, and South and Southeast Asia. Our operations are based in Colombo, Sri Lanka, and we work across time zones to align with client business hours.
We provide customer support (voice, chat, email), IT support and infrastructure, finance and accounting, human resources outsourcing, data and analytics, application support and maintenance, software development (via Cloud99X), and knowledge and legal process outsourcing. See the full list on our Services page.
Onboarding follows a structured five-step process: assess (we review your requirements and volumes), design (we configure a service model and team), onboard (process documentation, system integration, training), operate (live operations with agreed SLAs), and optimise (regular performance reviews and continuous improvement).
Our operations align with GDPR requirements and international data protection standards. Technology infrastructure and cybersecurity are managed by Cloud99X. We apply data access controls, regular security audits, and documented incident response processes across all client engagements.
Yes. We work with businesses across different sizes and growth stages, from growing SMEs establishing their first outsourced function to larger enterprises seeking a reliable, governed outsourcing partner at scale.
We use a fixed-scope pricing model. You receive a clear proposal with defined deliverables, team structure, and monthly cost before signing. There are no hidden fees or unexplained cost increases. Pricing is reviewed transparently at each contract renewal.
We serve clients in technology and SaaS, e-commerce and retail, financial services and FinTech, healthcare and health technology, professional services and legal, and logistics and supply chain.
Our offices are located at No. 6-1/1, 3rd Floor, Joseph Lane, Colombo 04, Sri Lanka. We are open Monday to Friday, 9:00 AM to 5:00 PM Sri Lanka Standard Time (UTC+5:30).
Reach out via the contact form on our Get In Touch page or email hello@theconnectbpo.com. We will respond within one business day. From there, we schedule an initial call to understand your requirements and confirm whether we are the right fit for your needs.

Let's Connect

Ready to work with a partner you can rely on?

Connect BPO brings structured outsourcing expertise, proven technology infrastructure, and the institutional backing of the Kanrich Group. Reach out to discuss your requirements, no obligation.